{"id":14,"date":"2024-07-03T16:49:48","date_gmt":"2024-07-03T16:49:48","guid":{"rendered":"https:\/\/bearsbags.com\/?page_id=14"},"modified":"2024-07-04T19:05:16","modified_gmt":"2024-07-04T19:05:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bearsbags.com\/fr\/refund_returns\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"

<\/h1>\n\n\n\n

Retour<\/h2>\n\n\n\n

Si vous souhaitez retourner un article achet\u00e9 chez Bear Bags, vous avez 30 jours \u00e0 partir de la date de r\u00e9ception pour le faire. Les articles doivent \u00eatre en parfait \u00e9tat avec toutes les \u00e9tiquettes attach\u00e9es. Tous les retours doivent \u00eatre effectu\u00e9s dans les 30 jours suivant la r\u00e9ception de votre commande.<\/p>\n\n\n\n

Articles Endommag\u00e9s<\/h2>\n\n\n\n

Si votre article est d\u00e9fectueux, veuillez nous contacter d\u00e8s que possible \u00e0 info@bearsbags.com<\/mark><\/a> avec une br\u00e8ve description du probl\u00e8me et des photos des d\u00e9fauts de votre produit. Nous r\u00e9pondrons dans les 2 jours et proc\u00e9derons au remboursement imm\u00e9diatement apr\u00e8s avoir v\u00e9rifi\u00e9 le d\u00e9faut. Les r\u00e9clamations doivent \u00eatre faites dans les 30 jours suivant la r\u00e9ception de votre commande.<\/p>\n\n\n\n

\u00c9changes<\/h2>\n\n\n\n

Si vous le souhaitez, vous pouvez \u00e9changer votre sac d\u00e9fectueux contre un autre. Nous couvrirons les frais de livraison pour le nouveau sac ainsi que pour le retour du sac d\u00e9fectueux. Le nouveau sac sera exp\u00e9di\u00e9 dans les deux jours suivant l'acceptation de votre demande.<\/p>\n\n\n\n

Autres Raisons de Retour<\/h2>\n\n\n\n

Pour les retours pour des raisons autres que des d\u00e9fauts, vous avez 30 jours apr\u00e8s la r\u00e9ception de votre commande pour initier le retour. Contactez-nous \u00e0 info@bearsbags.com<\/mark><\/a> avec votre num\u00e9ro de commande. Veuillez noter que le client est responsable des frais de retour. Nous r\u00e9pondrons \u00e0 votre demande dans les 2 jours ouvrables, et l'\u00e9tiquette de retour sera envoy\u00e9e le lendemain.<\/p>\n\n\n\n

Adresse de Retour :<\/mark><\/strong>
41, Pra-Maillet
\n1627, Fribourg, District de Gruy\u00e8re, Vaulruz
\nSuisse, CH (CHE)<\/p>\n\n\n\n


<\/p>\n\n\n\n

Remboursement<\/h2>\n\n\n\n

Les remboursements sont trait\u00e9s dans les deux jours ouvrables suivant la r\u00e9ception de votre colis. Vous recevrez un email de confirmation de remboursement une fois le processus de retour termin\u00e9. Le remboursement sera cr\u00e9dit\u00e9 sur votre compte en utilisant le mode de paiement d'origine, apparaissant sur votre prochain relev\u00e9. Tous les retours doivent \u00eatre effectu\u00e9s dans les 30 jours suivant la r\u00e9ception de votre commande.<\/p>\n\n\n\n

Remboursements Tardifs ou Manquants<\/h2>\n\n\n\n

Si vous n'avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d'abord \u00e0 nouveau votre compte de carte de cr\u00e9dit ou PayPal. Contactez ensuite votre soci\u00e9t\u00e9 de carte de cr\u00e9dit ou PayPal, car il peut falloir un certain temps pour que le remboursement soit officiellement enregistr\u00e9. Si vous n'avez toujours pas re\u00e7u votre remboursement 14 jours apr\u00e8s notre email de confirmation, veuillez nous contacter \u00e0 info@bearsbags.com<\/mark><\/a>, et nous r\u00e9pondrons dans les deux jours ouvrables.<\/p>\n\n\n\n

Commandes Perdues<\/h2>\n\n\n\n

Si votre num\u00e9ro de suivi indique que votre commande a \u00e9t\u00e9 livr\u00e9e \u00e0 votre adresse de livraison mais que vous ne l'avez pas re\u00e7ue, veuillez contacter la soci\u00e9t\u00e9 de transport. Nous ne sommes pas responsables de la soci\u00e9t\u00e9 de transport. Si votre commande n'est jamais livr\u00e9e, contactez-nous \u00e0 info@bearsbags.com<\/mark><\/a> avec votre num\u00e9ro de commande et votre num\u00e9ro de suivi. Nous proc\u00e9derons \u00e0 un remboursement ou exp\u00e9dierons un autre article dans les 2 jours suivant votre demande.<\/p>\n\n\n\n

Pour plus d'informations<\/h2>\n\n\n\n

Pour plus de d\u00e9tails sur notre politique de retour ou de remboursement ou pour toute autre question, veuillez nous contacter \u00e0 info@bearsbags.com<\/mark><\/a>, et nous vous r\u00e9pondrons dans les deux jours ouvrables.<\/p>","protected":false},"excerpt":{"rendered":"

Return Time If you wish to return an item purchased from Bears Bags, you have 30 days from the date of receipt to do so. Items must be in perfect condition with all labels attached. All returns must be made within 30 days of receiving your order. Damaged Items If your item is defective, please contact us as soon as possible at info@bearsbags.com with a brief description of the problem and pictures of the defects on your product. We will respond within 2 days and issue a refund immediately upon verifying the defect. Claims must be made within 30 days of receiving your order. Exchanges If you prefer, you can exchange your defective bag for another one. We will cover the shipping costs for both the new bag and the return of the faulty one. The new bag will be shipped within two days after your request is accepted. Other Return Reasons For returns due to reasons other than defects, you have 30 days after receiving your order to initiate the return. Contact us at info@bearsbags.com with your order number. Please note that the customer is responsible for the return shipping costs. We will respond to your request within 2 business days, and the return label will be sent the next day. Return Address:41, Pra-Maillet1627, Fribourg, Gruy\u00e8re District, VaulruzSwitzerland, CH (CHE) Refund Refunds are processed within two business days after we receive your package. You will receive a refund confirmation email once the return process is completed. The refund will be credited back to your account using the original payment method, appearing on your next statement. All returns must be made within 30 days of receiving your order. Late or Missing Refunds If you haven’t received a refund yet, first check your credit card or PayPal account again. Then contact your credit card company or PayPal, as it may take some time for the refund to be officially posted. If you still haven’t received your refund 14 days after our confirmation email, please contact us at info@bearsbags.com, and we will respond within two business days. Lost Orders If your tracking number indicates that your order has been delivered to your shipping address but you haven’t received it, please contact the shipping company. We are not responsible for the shipping company. If your order is never delivered, contact us at info@bearsbags.com with your order number and tracking number. We will issue a refund or ship another item within 2 days of your request. For More Information For more details about our return or refund policy or for any other questions, please contact us at info@bearsbags.com, and we will get back to you within two business days.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"\nRefund and Returns Policy - BearBags<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bearsbags.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - BearBags\" \/>\n<meta property=\"og:description\" content=\"Return Time If you wish to return an item purchased from Bears Bags, you have 30 days from the date of receipt to do so. 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We will respond to your request within 2 business days, and the return label will be sent the next day. Return Address:41, Pra-Maillet1627, Fribourg, Gruy\u00e8re District, VaulruzSwitzerland, CH (CHE) Refund Refunds are processed within two business days after we receive your package. You will receive a refund confirmation email once the return process is completed. The refund will be credited back to your account using the original payment method, appearing on your next statement. All returns must be made within 30 days of receiving your order. Late or Missing Refunds If you haven’t received a refund yet, first check your credit card or PayPal account again. Then contact your credit card company or PayPal, as it may take some time for the refund to be officially posted. If you still haven’t received your refund 14 days after our confirmation email, please contact us at info@bearsbags.com, and we will respond within two business days. Lost Orders If your tracking number indicates that your order has been delivered to your shipping address but you haven’t received it, please contact the shipping company. We are not responsible for the shipping company. If your order is never delivered, contact us at info@bearsbags.com with your order number and tracking number. We will issue a refund or ship another item within 2 days of your request. 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