{"id":331,"date":"2021-11-26T09:41:15","date_gmt":"2021-11-26T09:41:15","guid":{"rendered":"https:\/\/bearsbags.com\/?page_id=331"},"modified":"2024-08-20T23:21:21","modified_gmt":"2024-08-20T23:21:21","slug":"faqs","status":"publish","type":"page","link":"https:\/\/bearsbags.com\/fr\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"331\" class=\"elementor elementor-331\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b9e874 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-content-align-center elementor-section-column-vertical-align-stretch\" data-id=\"7b9e874\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59165b0\" data-id=\"59165b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0480845 elementor-widget elementor-widget-tm-heading\" data-id=\"0480845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-modern-heading tm-modern-heading--style-03 tm-modern-heading--highlight-style-01\">\n\t\t\t\n\t\t\t\t\t<div class=\"heading-primary-wrap\">\n\t\t\t<h2 class=\"heading-primary elementor-heading-title\">COMMENT POUVONS-NOUS VOUS AIDER ?\n<\/h2>\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t\t\t<div class=\"heading-description-wrap\">\n\t\t\t<div class=\"heading-description\">\n\t\t\t\t<p>Consultez notre base de connaissances pour trouver toutes les informations qui pourraient vous \u00eatre utiles.<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9403f5a minimog-accordion-style-01 elementor-widget elementor-widget-tm-accordion\" data-id=\"9403f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_first_item&quot;:&quot;1&quot;}\" data-widget_type=\"tm-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"minimog-accordion minimog-accordion-icon-right\">\n\t\t\t\t\t\t\t<div class=\"accordion-section active\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">QUELS M\u00c9THODES DE PAIEMENT PUIS-JE UTILISER ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<ul><li>American Express<\/li><li>Discover<\/li><li>Mastercard<\/li><li>Visa<\/li><li>PayPal<\/li><li>Google Pay<\/li><li>Apple Pay<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">COMMENT FONCTIONNE LA LIVRAISON ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<ul><li>Tous nos produits passent par un traitement avant d'\u00eatre exp\u00e9di\u00e9s.<\/li><li>99 % de nos commandes quittent l'entrep\u00f4t 1 \u00e0 7 jours apr\u00e8s avoir \u00e9t\u00e9 pass\u00e9es.<\/li><li class=\" translation-block\">Vous recevrez un e-mail de confirmation lorsque votre commande sera exp\u00e9di\u00e9e, accompagn\u00e9 d'un <strong>num\u00e9ro de suivi<\/strong>.<\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">MA COMMANDE SERA-T-ELLE TAX\u00c9E ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>La taxe de vente est calcul\u00e9e en fonction des lois de la province ou du territoire vers lequel vous exp\u00e9diez votre commande. En g\u00e9n\u00e9ral, la taxe de vente affich\u00e9e lors du paiement est estim\u00e9e jusqu'\u00e0 ce que la commande soit exp\u00e9di\u00e9e. Nous ne facturons pas de taxe de vente pour l'achat de cartes-cadeaux, mais les articles pay\u00e9s avec des cartes-cadeaux sont soumis \u00e0 la taxe de vente.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">QUE DEVOIS-JE FAIRE SI JE CHANGE D'AVIS SUR L'ARTICLE ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p class=\" translation-block\">Si vous changez d'avis sur votre commande, veuillez nous envoyer un e-mail d\u00e8s que possible \u00e0 <a href=\"https:\/\/bearsbags.com\/pages\/contact\" target=\"_blank\" rel=\"noopener noreferrer\">info@bearsbags.com<\/a> pour nous en informer. Notre \u00e9quipe sera ravie de vous aider \u00e0 trouver une solution.<\/p><p>Cependant, nous ne pouvons pas garantir que nous pourrons r\u00e9pondre \u00e0 votre demande si vous ne nous contactez pas dans les 12 heures suivant l'achat.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">PUIS-JE ENCORE CHANGER MA COMMANDE PLUS DE 24 HEURES APR\u00c8S L'ACHAT ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Malheureusement, non. Toutes les commandes seront trait\u00e9es apr\u00e8s 24 heures et ne pourront plus \u00eatre modifi\u00e9es par la suite.<\/p><p class=\" translation-block\">Nous garantissons que nous pourrons satisfaire votre demande si vous nous envoyez un e-mail (avec des informations compl\u00e8tes sur le changement) \u00e0 <a href=\"https:\/\/bearsbags.com\/pages\/contact\" target=\"_blank\" rel=\"noopener noreferrer\">info@bearsbags.com<\/a> dans les 12 heures suivant l'achat.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">PUIS-JE ENCORE CHANGER MA COMMANDE APR\u00c8S AVOIR RE\u00c7U LA CONFIRMATION D'EXP\u00c9DITION ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Malheureusement, non. Toutes les commandes qui ont quitt\u00e9 notre entrep\u00f4t sont d\u00e9finitives et ne peuvent plus \u00eatre modifi\u00e9es.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">COMMENT PUIS-JE SUIVRE MA COMMANDE ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Apr\u00e8s l'exp\u00e9dition de votre commande, vous recevrez un ou plusieurs num\u00e9ros de suivi. Vous pouvez suivre votre(s) colis sur le site web suivant :<\/p><p><a href=\"https:\/\/bearsbags.com\/fr\/track-my-order\/\"><strong>Suivez votre commande ici<\/strong><\/a><\/p><p>COMMANDES AUX \u00c9TATS-UNIS ET AU CANADA<\/p><p>Si vous \u00eates bas\u00e9 aux \u00c9tats-Unis ou au Canada, vous recevrez un num\u00e9ro de suivi apr\u00e8s l'exp\u00e9dition de votre commande, que vous pouvez utiliser pour obtenir les derni\u00e8res mises \u00e0 jour sur votre exp\u00e9dition.\u00a0<a href=\"https:\/\/bearsbags.com\/fr\/track-my-order\/\"><strong>Suivez votre commande ici<\/strong><\/a>.<\/p><p>COMMANDES INTERNATIONALES<\/p><p>Pour l'instant, nous ne sommes pas en mesure de fournir des informations de suivi pour toutes les commandes internationales. Mais ne vous inqui\u00e9tez pas, vous recevrez votre commande dans un d\u00e9lai de 15 \u00e0 38 jours ouvrables.<\/p><p>Si vous avez d'autres questions, veuillez nous envoyer un e-mail \u00e0 <a href=\"mailto:info@bearsbags.com\" target=\"_self\">info@bearsbags.com<\/a> et notre personnel se fera un plaisir de vous aider.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">COMBIEN DE TEMPS FALAIT-IL POUR RECEVOIR MA COMMANDE ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>COMMANDES AUX \u00c9TATS-UNIS ET AU CANADA<\/p><p>Pour les commandes aux \u00c9tats-Unis et au Canada, la livraison prend en moyenne de 7 \u00e0 20 jours ouvrables<\/p><p>COMMANDES INTERNATIONALES<\/p><p class=\" translation-block\">Pour les commandes internationales, la livraison prend de 10 \u00e0 38 jours ouvrables. Veuillez faire preuve de patience pour les commandes internationales, car elles mettront in\u00e9vitablement plus de temps \u00e0 \u00eatre livr\u00e9es. Accordez un d\u00e9lai de 15 \u00e0 38 jours ouvrables avant de contacter le service client : <a href=\"https:\/\/bearsbags.com\/pages\/contact\" target=\"_blank\" rel=\"noopener noreferrer\">info@bearsbags.com<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">D'O\u00d9 EXP\u00c9DIEZ-VOUS ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p class=\" translation-block\">Veuillez noter qu'une grande partie de nos commandes est exp\u00e9di\u00e9e depuis notre entrep\u00f4t en Chine, tandis qu'une minorit\u00e9 de produits est exp\u00e9di\u00e9e depuis les \u00c9tats-Unis uniquement pour les clients am\u00e9ricains. Pour plus d'informations, veuillez nous contacter par email \u00e0 <mark class=\"has-inline-color has-pale-cyan-blue-color\">info@bearsbags.com<\/mark> et nous vous r\u00e9pondrons dans un d\u00e9lai de 2 jours ouvrables.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">QUEL EST VOTRE POLITIQUE DE REMBOURSEMENT ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Pour plus d'informations sur notre politique de retour et de remboursement, veuillez cliquer ici : <a href=\"https:\/\/bearsbags.com\/fr\/refund_returns\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/bearsbags.com\/pages\/return-refund-policy<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">COMBIEN DE TEMPS FAUT-IL POUR RECEVOIR MON REMBOURSEMENT ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Une fois qu'un remboursement a \u00e9t\u00e9 approuv\u00e9, il peut prendre jusqu'\u00e0 14 jours ouvrables pour \u00eatre trait\u00e9, en fonction du syst\u00e8me que vous avez utilis\u00e9 pour r\u00e9gler l'achat.<\/p><p>Pour plus d'informations sur notre politique de retour et de remboursement, veuillez cliquer ici :\nhttps:\/\/bearsbags.com\/refund_returns\/<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">JE N'AI PAS ENCORE RE\u00c7U MON REMBOURSEMENT. QUE DOIS-JE FAIRE ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Veuillez nous contacter imm\u00e9diatement par e-mail \u00e0 <a href=\"mailto:info@bearsbags.com\" target=\"_self\">info@bearsbags.com<\/a> si vous n'avez pas re\u00e7u le remboursement apr\u00e8s 14 jours ouvrables. Un membre de notre personnel se fera un plaisir de r\u00e9soudre ce probl\u00e8me pour vous.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">QUE DEVOIS-JE FAIRE SI JE RE\u00c7OIS UN ARTICLE ENDOMMAG\u00c9 OU D\u00c9FECTUEUX ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p>Si vous avez re\u00e7u un article endommag\u00e9, veuillez nous envoyer un e-mail imm\u00e9diatement \u00e0 <a href=\"mailto:info@bearsbags.com\" target=\"_self\">info@bearsbags.com<\/a>, en fournissant des photos et la preuve de votre commande (num\u00e9ro de commande, nom complet), et notre personnel vous aidera rapidement. Vous avez 30 jours \u00e0 partir du moment o\u00f9 vous recevez votre commande pour demander un \u00e9change ou un remboursement d'un article endommag\u00e9.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t\t<div class=\"accordion-header\">\n\t\t\t\t\t\t<div class=\"accordion-title-wrapper\">\n\t\t\t\t\t\t\t<h6 class=\"accordion-title\">JE N'AI PAS RE\u00c7U D'E-MAIL DE CONFIRMATION. QUE DOIS-JE FAIRE ?<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-icons\">\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon opened-icon\"><i class=\"far fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\t\t\tclass=\"accordion-icon closed-icon\"><i class=\"far fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"accordion-content\">\n\t\t\t\t\t\t<p class=\" translation-block\">Si vous n'avez pas re\u00e7u d'e-mails de notre part confirmant votre achat, veuillez nous en informer imm\u00e9diatement par e-mail \u00e0 <a href=\"mailto:info@bearsbags.com\" target=\"_self\">info@bearsbags.com<\/a> avec votre <strong>nom complet<\/strong> et <strong>adresse de livraison<\/strong>, et nous r\u00e9soudrons rapidement le probl\u00e8me.<\/p><p class=\" translation-block\"><strong>Parfois, nos e-mails finissent dans les dossiers spam\/junk ou autres<\/strong>; nous vous demandons donc de les v\u00e9rifier avant de nous contacter.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HOW CAN WE HELP YOU? Search our knowledge base to find all the information that may be useful to you. WHAT PAYMENT METHODS CAN I USE? American Express Discover Mastercard Visa PayPal Google Pay Apple Pay HOW DOES SHIPPING WORK? All of our products go through handling before being shipped. 99% of our orders leave the warehouse 1-7 days after the order has been placed. You will receive an email confirmation when your order gets\u00a0shipped along with a\u00a0tracking number. WILL MY ORDER BE TAXED? Sales tax is calculated based on the laws of the province or territory to which you are shipping your order. Typically, the sales tax displayed during checkout is estimated until the order has shipped. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to sales tax.\u00a0 WHAT SHOULD I DO IF I CHANGE MY MIND ABOUT THE ITEM? If you change your mind about your order, please email us as soon as possible at\u00a0info@bearsbags.com\u00a0to let us know. Our team will be happy to assist you in finding a solution. However, we cannot guarantee that we will be able to accommodate your request if you fail to email us within the 12 hours following the purchase.\u00a0 CAN I STILL CHANGE MY ORDER MORE THAN 24 HOURS AFTER MAKING THE PURCHASE? Unfortunately, no. All orders will be processed after 24 hours and are not alterable thereafter. We guarantee that we will be able to accommodate your request if you email us (with complete information about the change) at\u00a0info@bearsbags.com\u00a0within the 12 hours following the purchase. CAN I STILL CHANGE MY ORDER AFTER I RECEIVED MY SHIPPING CONFIRMATION? Unfortunately, no. All orders that have left our warehouse are final and not alterable. HOW CAN I TRACK MY ORDER? After we ship your order, you will receive one or more tracking number(s). You can track your package(s) on the following website: Track your order here U.S. AND CANADA ORDERS If you are based in the U.S. or Canada,\u00a0you will receive a tracking number after your order has been shipped that you can use to get the latest updates on your shipment.\u00a0Track your order here. INTERNATIONAL ORDERS At the moment, we are not able to offer tracking information for all international orders. But not to worry, you will receive your order within 15-38 business days. If you have any further questions, please email us at\u00a0info@bearsbags.com\u00a0and our staff will be happy to assist you. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? U.S. AND CANADA ORDERS For U.S. and Canada orders, delivery takes an average of 7-20 business days. INTERNATIONAL ORDERS For international orders, delivery takes 10-38 business days. Please be patient with international orders, as they will inevitably take longer to be delivered. Allow 15-38 business days before reaching out to customer service:\u00a0info@bearsbags.com WHERE DO YOU SHIP FROM? Please note that a large portion of our orders are shipped from our warehouse in China and a minority of products are shipped from the United States only for US customers. For more information please contact us by email at\u00a0info@bearsbags.com\u00a0and we will get back to you within 2 business days. WHAT IS YOUR REFUND POLICY? For more information about our Return &amp; Refund policy please click here: https:\/\/bearsbags.com\/pages\/return-refund-policy HOW LONG DOES IT TAKE TO RECEIVE MY REFUND? Once a refund has been approved, it could takes up to 14 business days to process, depending on the system you used to pay for the purchase. For more information about our Return &amp; Refund policy please click here: https:\/\/bearsbags.com\/refund_returns\/ I DID NOT RECEIVE MY REFUND YET. WHAT SHOULD I DO? Please contact us immediately via email at info@bearsbags.com\u00a0if you have not received the refund after 14 business days. A member of our staff will be happy to sort this out for you.\u00a0 WHAT SHOULD I DO IF I RECEIVED A DAMAGED\/FAULTY ITEM? If you have received a damaged item, please email us immediately at\u00a0info@bearsbags.com, providing pictures and proof of your order (i.e. order number, full name), and our staff will promptly assist you. You have 30 days from the moment you receive your order to request an exchange or refund of a damaged item. I DID NOT RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO? If you have not received any emails from us confirming your purchase, do let us know immediately via email at\u00a0info@bearsbags.com\u00a0with your\u00a0full name\u00a0and\u00a0shipping address, and we will quickly sort out the problem. Sometimes our emails end up in spam\/junk or other folders; therefore, we would like to ask that you check them before contacting us.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-331","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - BearBags<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bearsbags.com\/fr\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - BearBags\" \/>\n<meta property=\"og:description\" content=\"HOW CAN WE HELP YOU? Search our knowledge base to find all the information that may be useful to you. WHAT PAYMENT METHODS CAN I USE? American Express Discover Mastercard Visa PayPal Google Pay Apple Pay HOW DOES SHIPPING WORK? All of our products go through handling before being shipped. 99% of our orders leave the warehouse 1-7 days after the order has been placed. You will receive an email confirmation when your order gets\u00a0shipped along with a\u00a0tracking number. WILL MY ORDER BE TAXED? Sales tax is calculated based on the laws of the province or territory to which you are shipping your order. Typically, the sales tax displayed during checkout is estimated until the order has shipped. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to sales tax.\u00a0 WHAT SHOULD I DO IF I CHANGE MY MIND ABOUT THE ITEM? If you change your mind about your order, please email us as soon as possible at\u00a0info@bearsbags.com\u00a0to let us know. Our team will be happy to assist you in finding a solution. However, we cannot guarantee that we will be able to accommodate your request if you fail to email us within the 12 hours following the purchase.\u00a0 CAN I STILL CHANGE MY ORDER MORE THAN 24 HOURS AFTER MAKING THE PURCHASE? Unfortunately, no. All orders will be processed after 24 hours and are not alterable thereafter. We guarantee that we will be able to accommodate your request if you email us (with complete information about the change) at\u00a0info@bearsbags.com\u00a0within the 12 hours following the purchase. CAN I STILL CHANGE MY ORDER AFTER I RECEIVED MY SHIPPING CONFIRMATION? Unfortunately, no. All orders that have left our warehouse are final and not alterable. HOW CAN I TRACK MY ORDER? After we ship your order, you will receive one or more tracking number(s). You can track your package(s) on the following website: Track your order here U.S. AND CANADA ORDERS If you are based in the U.S. or Canada,\u00a0you will receive a tracking number after your order has been shipped that you can use to get the latest updates on your shipment.\u00a0Track your order here. INTERNATIONAL ORDERS At the moment, we are not able to offer tracking information for all international orders. But not to worry, you will receive your order within 15-38 business days. If you have any further questions, please email us at\u00a0info@bearsbags.com\u00a0and our staff will be happy to assist you. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? U.S. AND CANADA ORDERS For U.S. and Canada orders, delivery takes an average of 7-20 business days. INTERNATIONAL ORDERS For international orders, delivery takes 10-38 business days. Please be patient with international orders, as they will inevitably take longer to be delivered. Allow 15-38 business days before reaching out to customer service:\u00a0info@bearsbags.com WHERE DO YOU SHIP FROM? Please note that a large portion of our orders are shipped from our warehouse in China and a minority of products are shipped from the United States only for US customers. For more information please contact us by email at\u00a0info@bearsbags.com\u00a0and we will get back to you within 2 business days. WHAT IS YOUR REFUND POLICY? For more information about our Return &amp; Refund policy please click here: https:\/\/bearsbags.com\/pages\/return-refund-policy HOW LONG DOES IT TAKE TO RECEIVE MY REFUND? Once a refund has been approved, it could takes up to 14 business days to process, depending on the system you used to pay for the purchase. For more information about our Return &amp; Refund policy please click here: https:\/\/bearsbags.com\/refund_returns\/ I DID NOT RECEIVE MY REFUND YET. WHAT SHOULD I DO? Please contact us immediately via email at info@bearsbags.com\u00a0if you have not received the refund after 14 business days. A member of our staff will be happy to sort this out for you.\u00a0 WHAT SHOULD I DO IF I RECEIVED A DAMAGED\/FAULTY ITEM? If you have received a damaged item, please email us immediately at\u00a0info@bearsbags.com, providing pictures and proof of your order (i.e. order number, full name), and our staff will promptly assist you. You have 30 days from the moment you receive your order to request an exchange or refund of a damaged item. I DID NOT RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO? If you have not received any emails from us confirming your purchase, do let us know immediately via email at\u00a0info@bearsbags.com\u00a0with your\u00a0full name\u00a0and\u00a0shipping address, and we will quickly sort out the problem. Sometimes our emails end up in spam\/junk or other folders; therefore, we would like to ask that you check them before contacting us.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bearsbags.com\/fr\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"BearBags\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-20T23:21:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/bearsbags.com\\\/faqs\\\/\",\"url\":\"https:\\\/\\\/bearsbags.com\\\/faqs\\\/\",\"name\":\"FAQs - BearBags\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/bearsbags.com\\\/#website\"},\"datePublished\":\"2021-11-26T09:41:15+00:00\",\"dateModified\":\"2024-08-20T23:21:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/bearsbags.com\\\/faqs\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/bearsbags.com\\\/faqs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/bearsbags.com\\\/faqs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/bearsbags.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/bearsbags.com\\\/#website\",\"url\":\"https:\\\/\\\/bearsbags.com\\\/\",\"name\":\"BearBags\",\"description\":\"Travel Backpacks |  Work Bags | Bearbags\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/bearsbags.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQs - BearBags","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bearsbags.com\/fr\/faqs\/","og_locale":"fr_FR","og_type":"article","og_title":"FAQs - BearBags","og_description":"HOW CAN WE HELP YOU? Search our knowledge base to find all the information that may be useful to you. WHAT PAYMENT METHODS CAN I USE? American Express Discover Mastercard Visa PayPal Google Pay Apple Pay HOW DOES SHIPPING WORK? All of our products go through handling before being shipped. 99% of our orders leave the warehouse 1-7 days after the order has been placed. You will receive an email confirmation when your order gets\u00a0shipped along with a\u00a0tracking number. WILL MY ORDER BE TAXED? Sales tax is calculated based on the laws of the province or territory to which you are shipping your order. Typically, the sales tax displayed during checkout is estimated until the order has shipped. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to sales tax.\u00a0 WHAT SHOULD I DO IF I CHANGE MY MIND ABOUT THE ITEM? If you change your mind about your order, please email us as soon as possible at\u00a0info@bearsbags.com\u00a0to let us know. Our team will be happy to assist you in finding a solution. However, we cannot guarantee that we will be able to accommodate your request if you fail to email us within the 12 hours following the purchase.\u00a0 CAN I STILL CHANGE MY ORDER MORE THAN 24 HOURS AFTER MAKING THE PURCHASE? Unfortunately, no. All orders will be processed after 24 hours and are not alterable thereafter. We guarantee that we will be able to accommodate your request if you email us (with complete information about the change) at\u00a0info@bearsbags.com\u00a0within the 12 hours following the purchase. CAN I STILL CHANGE MY ORDER AFTER I RECEIVED MY SHIPPING CONFIRMATION? Unfortunately, no. All orders that have left our warehouse are final and not alterable. HOW CAN I TRACK MY ORDER? After we ship your order, you will receive one or more tracking number(s). You can track your package(s) on the following website: Track your order here U.S. AND CANADA ORDERS If you are based in the U.S. or Canada,\u00a0you will receive a tracking number after your order has been shipped that you can use to get the latest updates on your shipment.\u00a0Track your order here. INTERNATIONAL ORDERS At the moment, we are not able to offer tracking information for all international orders. But not to worry, you will receive your order within 15-38 business days. If you have any further questions, please email us at\u00a0info@bearsbags.com\u00a0and our staff will be happy to assist you. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? U.S. AND CANADA ORDERS For U.S. and Canada orders, delivery takes an average of 7-20 business days. INTERNATIONAL ORDERS For international orders, delivery takes 10-38 business days. Please be patient with international orders, as they will inevitably take longer to be delivered. Allow 15-38 business days before reaching out to customer service:\u00a0info@bearsbags.com WHERE DO YOU SHIP FROM? Please note that a large portion of our orders are shipped from our warehouse in China and a minority of products are shipped from the United States only for US customers. For more information please contact us by email at\u00a0info@bearsbags.com\u00a0and we will get back to you within 2 business days. WHAT IS YOUR REFUND POLICY? For more information about our Return &amp; Refund policy please click here: https:\/\/bearsbags.com\/pages\/return-refund-policy HOW LONG DOES IT TAKE TO RECEIVE MY REFUND? Once a refund has been approved, it could takes up to 14 business days to process, depending on the system you used to pay for the purchase. For more information about our Return &amp; Refund policy please click here: https:\/\/bearsbags.com\/refund_returns\/ I DID NOT RECEIVE MY REFUND YET. WHAT SHOULD I DO? Please contact us immediately via email at info@bearsbags.com\u00a0if you have not received the refund after 14 business days. A member of our staff will be happy to sort this out for you.\u00a0 WHAT SHOULD I DO IF I RECEIVED A DAMAGED\/FAULTY ITEM? If you have received a damaged item, please email us immediately at\u00a0info@bearsbags.com, providing pictures and proof of your order (i.e. order number, full name), and our staff will promptly assist you. You have 30 days from the moment you receive your order to request an exchange or refund of a damaged item. I DID NOT RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO? If you have not received any emails from us confirming your purchase, do let us know immediately via email at\u00a0info@bearsbags.com\u00a0with your\u00a0full name\u00a0and\u00a0shipping address, and we will quickly sort out the problem. 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